Who we are

Our website address is http://solihullcounselling.co.uk.

Confidentiality

Everything that is said in the counselling room is confidential, in accordance with the ethical framework of the BACP. There are also circumstances in which I may be obliged to disclose information and I will explain this further when we meet. My paperwork and record keeping complies with the Data Protection Act (1998).

Cancellations

It is requested that you please give 24 hours notice of cancellation in order that the time can be offered to other clients.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

The contact forms sole purpose is for the first point of contact, and once the first contact has been made, no further action via email is required.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for less than one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. Also if you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Cookies used:

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We also use Jetpack from WordPress, which uses cookies, again these are just for the site, and in no way does it contain any personal details. Click here for the cookies used by Jetpack.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

See jetpack above.

Who we share your data with

We do not share any data with anyone, for any purpose, but only with the exception of any illegal activity.  There are times when I would be ethically obliged to break our confidentiality agreement, for example, if you appear to be a danger to yourself or others.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Contact information:

Ann Soni, The Summer House, Kixley Lane, Knowle B93 0JG

How we protect your data:

What data breach procedures we have in place?

If there is any data breach, the only data will be your name, email address and if there is any other personal data within the email message itself. No other data is stored electronically. Once we have learnt that a breach has happened, this will then be logged, and then all clients will be notified. We only keep a bare minimum of information

What third parties we receive data from?

We receive no third party data.

What automated decision making and/or profiling we do with user data?

There will be no automated decision making, neither profiling.

Accreditations:

PGDip Counselling Psychology and MBACP Registered.